Terms and Conditions
1. Contact Details
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Kokoro Japanese Art Lyttelton House 7 Lyttelton Road Droitwich Spa Worcs, WR9 7AA United Kingdom |
Tel. Within the UK: 07773 773004 Tel. Outside the UK: 0044 7773 773004 Email address : contact@kokorojapaneseart.co.uk |
2. Price
The prices of the items are as set out on the website and the confirmation of order. The prices are in Pound Sterling and include all taxes or other duties due in the UK. Postage and packaging costs are dependent on the size and weight of the item and the postage destination. The postage cost will be confirmed with the customer and added to the invoice before the invoice is sent.3. Descriptions and Availability
3.1 All items are described as fully and accurately as possible. Woodblock prints are handmade products and as such, no single print is pristine and flawless and no two prints are the same. The hand-made paper used also has many natural features and blemishes of its own. The classification of condition and impression is also very subjective. Please refer to the images provided or email us if you are unsure about any of the terms used in the descriptions.3.2 Items listed on the site as available can be ordered and paid for immediately using Google Checkout. All items listed as available are in stock in the UK and ready to be dispatched upon completion of an order. Should an ordered item be unavailable we shall advise you of that fact, you may cancel the order immediately and a full refund will be made.
4. Completing the Contract
4.1 When you complete your details and the details of the goods which you wish to purchase, and submit them to us, you are offering to purchase the goods at the price shown on the website subject to these terms and conditions.4.2 The contract for the sale by us to you of the goods is completed when we have taken payment for those goods.
4.3 A confirmation of your order will be sent by e-mail on submission of the order.
4.4 We reserve the right at our discretion to refuse to complete a contract for the sale of goods to you.
5. Payment
Payment is made by credit or debit card through a secure external server managed by Google Checkout. Other payment methods, such as Paypal or personal cheque, are available on request.6. UK Delivery
6.1 Once your order has been confirmed by us and payment completed, your goods will be despatched to you within 2 working days, unless otherwise stated.6.2 Delivery of goods within the UK will be to the address specified by you at the time of order only and will take place on a week-day by Royal Mail first class recorded delivery or next day insured special delivery for orders over £500. Delivery times are not guaranteed. If the address you supply has any mistake causing the delivery company to be unable to deliver the package, we will send your purchase again, but a further shipping cost will then be chargeable.
6.3 A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you, or the person to whom the order is addressed, has received the delivery.
7. Delivery Outside the EEC
7.1 When ordering goods for delivery outside the EEC you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from kokorojapaneseart.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You should be aware that products despatched internationally are subject to opening and inspection by customs authorities.7.2 Your order should be despatched from our premises within 2 working days of receipt of payment. From that point onwards the delivery time will be as is normal for international airmail.
8. Cancellation of Orders & Returns
8.1 You have a right to cancel your order within seven working days of receiving the goods. The seven day period begins upon the date of delivery of the goods to you.8.2 In order to cancel your order, you must notify us by email or in writing within this 7 day period. A refund will be made within 30 days of your cancellation, subject to the return of the goods in perfect condition within that period of time. If you have paid for the goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 30 day period.
8.3 If you cancel your order you must take good care of the goods and must return them to us at your own expense. Non-faulty goods must be returned in their original packaging and condition via registered mail. We will refund full cost less any carriage costs incurred by ourselves within 30 days of cancellation of your order. If the goods have been damaged whilst in your possession then we will be unable to refund you.
None of the above affects your statutory rights
9. Claims
You should examine the goods upon receipt. If the goods are faulty or damaged you must notify us at the contact address in clause 1, within seven working days of receipt. We may request written details and a photograph of the damage from you. We will offer a full refund if satisfied with your claim. This only applies to damage not described in the profile of the item, not clearly visible from the image of the item or not reasonably expectable for such an item (eg. for a 100 year old print, aging of the paper can be expected). Please refer to point 3.1 of the Terms and Conditions.10. Law and Jurisdiction
10.1 The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.10.2 Intellectual Property: This site is the copyright of Kokoro Japanese Art and all intellectual property rights in relation to its contents belong to Kokoro Japanese Art. All copying or reproduction of it in any form is prohibited.
PRIVACY POLICY
Kokorojapaneseart.co.uk is committed to preserving the privacy of all visitors to this site. Please read the following privacy policy to understand how we use and protect the information that you provide to us.By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you :
When you order products from kokorojapaneseart.co.uk you will be asked to provide certain information about yourself including your name, contact details and credit or debit card information. This data is handled by our payment service providers on external, secure servers and your credit card details are not supplied to us. We may collect information about your usage of our website as well as information about you from e-mails or letters you send to us.
Use of Information
Your information will enable us to supply the goods or services you have requested. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.Disclosure of your Information
We will never share your information with any third parties.Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us.
Security and Data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.Cookies
Our payment systems may require that your browser "cookies" be enabled. Kokorojapaneseart.co.uk does not store any personal information in these cookies and they expire at the end of each session. Their only purpose is to keep track of the items in your basket.If you are unsure how to enable your browser cookies, please consult your browser or software help topics.
Changes to our Privacy Policy
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to contact@kokorojapaneseart.co.uk